Frequently Asked Questions
Is it safe to
use my credit card?
Absolutely. Medichest is built on the ShopSite & PayFlow systems, which use advanced security measures including SSL (Secure Sockets Layer). And all account information submitted to us is safely isolated from unauthorized Internet access. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax. Customer Service Telephone: 800-714-8875. Fax: 603-687-2952.
Does Sales Tax Apply?
Sales Tax currently applies only to residents of North Carolina, on a limited number of items, and not to any other U.S. State. Application of Sales Tax is, of course, subject to change, and Medichest will apply Sales Tax in accordance with amended federal and State laws. For information about taxes and tariffs for destinations other than the U.S., please see International Orders.
How can I pay for
We accept all major credit and debit cards including MasterCard, Visa, American Express and Discover. Actual charges are not applied until your is shipped.
will my shipping charges be?
During the order process, you will be given a list of different shipping methods. You choose which method best meets your needs. Shipping charges are based upon total package weight, shipping method, and the zone to which the package is shipped. The total cost of goods and the cost of shipping are clearly displayed when you choose your shipping method and enter your zip code, before you provide any payment information. Additionally, most U.S. orders qualify for Free Standard Shipping. For more information, please read Free Shipping.
We do not charge any additional fees for backordered items unless you change the quantity, delivery method or delivery address. In rare cases, when the cost for shipping your backorder exceeds the price you originally paid, we will charge you a nominal shipping fee. This applies to domestic, U.S. orders. For international shipping information, please read International Orders.
When will I get my
We ship quickly. Most orders leave our facilities within 24 to 36 hours of placement, Monday through Friday. Time-in-Transit for most "ground service" packages including UPS Ground and Priority Mail is 2 to 5 business days depending upon the delivery location. UPS Ground Maps will provide a more precise timeframe for delivery to your destination. "On-Time" services including UPS 2nd Day Air and UPS 3 Day Air are guaranteed for delivery on the second business day and third business day, respectively, once they leave our facility. Please note that choosing an on-time shipping service does not effect when your package leaves Medichest; it only effects the time in transit once the shipper has accepted the package. UPS 2nd Day and UPS 3 Day service "count" business days only. They do not include weekends or holidays as transit or delivery times. Although rare, uncontrollable events including weather may affect shipping and delivery times. Medichest is not liable for such events. For more detailed U.S. shipping information, please see our Shipping Policy.
How do I use product information and images? Are they current?
Wow. Do we live in a world of change, or what? Medichest updates product images and Site content constantly, and these updates are issued to the site every day. We maintain more than 90% accuracy across the board -- and that's an extremely high rate. But it's still not perfect: Sometimes a product will change before the corresponding image or description does.
Before you put on the brakes, please be aware that this does not effect or apply to 99% of orders. BUT, if you are aware or think that a product or brand may have changed it's size, name, formula or other element; or if you are looking for an "old" version of a product, please be aware that medichest ships only currently available stock. That means the newest version will be the item that ships. If you have a question about "newer" versus "older" versions or sizes of a product, please call, email, write or fax us at any time. As a general rule of thumb, though, you should expect that the newest, most current versions of products are what's in stock, and what will ship.
We've specified this information here so that you know exactly how the Site works, with no unexpected surprises. Medichest may be a virtual store, but we still operate within the very real world, and all the limits thereof.
Always remember, product descriptions and images presented on the Site are for representational use only and do not constitute or substitute for medical information from your healthcare or medical professional. You should confirm any information of importance to you on the package, and should always follow product instructions and ask your healthcare professional about questions specific to your individual circumstances.
What about out
of stock items?
We update stock status daily, and if an item is out of stock at the time of the update, it will be marked out of stock. You can order out of stock items, and you will not be charged for these item(s) until they are shipped. Most backorders last only 2 to 3 business days. If your order contains a mix of in-stock and out-of-stock merchandise, the in-stock items will be shipped immediately; the out-of-stock item(s) will be shipped upon receipt into our warehouse. If you later decide not to wait for a backorder, you should advise us via email that you wish to cancel that item. Otherwise, we will hold your order open, and ship the product(s) upon availability for up to 120 business days from original order placement. After such time, the backorder will be cancelled unless you request it remain open. Manufacturers may choose to discontinue a product or products at any time without notification. In this case, your shipping fees will be adjusted according to our published schedule, and the balance of your order shipped.
What is your policy on product substitutions?
Medichest does not substitute brand name products for other brands. However, generic products may come from any one of several vendors. When you order generic(s), you are ordering and will receive the active ingredient in the strength and size indicated on our site from one or more of the manufacturers with which we contract, based on availability. No specific manufacturer is guaranteed for generic items; nor are specific formulas beyond the active ingredient and strength. Generic products meet the U.S. FDA guidelines for "A/B rated" comparisons to those of the Brand name alternative.
If you wish to cancel or makes changes to a newly placed order, you should do so within two hours of placement. We may not be able to meet requests made after that time. Please contact Medichest at email@example.com or call customer service directly at 800-714-8875. Emails sent to other email addresses are not valid for cancellation. Once an order has entered processing procedures, it cannot be cancelled or changed.
If you wish to make changes to a back-ordered item or order, please email us at firstname.lastname@example.org and be sure to include your name, the order number and any changes you would like to make. Please be as specific as possible when requesting item changes. We will make ever attempt to accommodate your request. We will update you regarding your request via email or phone as quickly as possible, generally within 2 business day.
What is your
How do I track my
When you order has been shipped, you will receive an email from UPS or The Postal Service advising you of your tracking number and instructions or links directly to the carrier's tracking sites. You can also track your packages on our site at: Track My Order
Do you offer discounts or special promotions?
Yes! Low Prices. Sales. Coupons. Points, Loyalty Rewards and more. Plus qualified Business to Business Accounts, Orders & Incentives. Medichest offers a wide variety of ways to save you money and time. We start by offering the best possible prices. We work on margins much lower than some other sites - that's why you don't see "50% or 60% or 70% Off" here: We don't charge that much to begin with. We pass manufacturer incentives to you wherever possible - in the form of coupons, bonuses, sales or simply lower prices when we are able to negotiate a special price. We don't usually scream about "suggested retail price" versus "your price"; but we do announce special events both on the site and via email. We also offer special incentives to Friends & Family members, and we reward customer loyalty with earned Medichest dollars, redeemable at Medichest.com. To receive promotion announcements via email, enter your email address here. For even greater savings and added convenience, Sign Up for your personal Medichest account.
Medichest services all types of businesses, from hospitals and doctors' offices to pro shops and tattoo parlors. Please note that business orders and accounts do require minimum purchases that are generally much greater in terms of quantity or dollars than most individuals would need. Valid tax IDs and additional information are also required, and special orders, contract orders and business to business orders are not returnable. For more information about opening an account or to inquire about specific business orders and lead times, please send inquiries to email@example.com