Is it safe to use my credit card?

Absolutely.  Medichest is built on the ShopSite & PayFlow systems, which use advanced security measures including SSL (Secure Sockets Layer). And all account information submitted to us is safely isolated from unauthorized Internet access. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax. Customer Service Telephone: 203-854-0606/800-714-8875.  Fax: 603-687-2952.

Does Sales Tax Apply?

U.S. Sales Tax currently applies only to residents of Connecticut, on a very limited number of items, and not to any other U.S. State. Application of Sales Tax is, of course, subject to change, and Medichest will apply Sales Tax in accordance with applicable federal and state laws. For information about taxes and tariffs for destinations other than the U.S., please see International Orders.

How can I pay for my order?

We accept all major credit cards. We also accept checks and money orders. Orders paid by check will be processed as soon as possible. If you are sending a check, please send it to the name and address given below. Payment must be in U.S. Dollars.

How much will my shipping charges be?

During the order process, you will be given a list of different shipping methods. You choose which method best meets your needs. Shipping charges are based upon total package weight, shipping method, and the zone to which the package is shipped. The total cost of goods and the cost of shipping are clearly displayed when you choose your shipping method and enter your zip code, before you  supply payment information.  You can often save on shipping charges by adding more to your cart. Since shipping is calculated by weight not order price, the cost for a $75 order may be almost identical as that of a $25 order.

Generally, we do not charge any additional fees for backordered items. In rare cases, when the cost for shipping your backorder exceeds the price you originally paid, we will charge you a nominal shipping fee. All International orders that contain a backorder will be charged a nominal shipping fee.

When will I get my order?

We ship quickly. Most orders leave our facilities within 24 to 36 hours of placement, Monday through Friday. Time-in-Transit for most "ground service" packages including UPS Ground and Priority Mail is 2 to 7 business days depending upon the delivery location. UPS Ground Maps  will provide a more precise timeframe for delivery to your destination. "On-Time" services including UPS 2nd Day Air and UPS 3 Day Air are guaranteed for delivery on the second business day and third business day, respectively, once they leave our facility. Please note that choosing an on-time shipping service does not effect when your package leaves Medichest; it only effects the time in transit once the shipper has accepted the package. UPS 2nd Day and UPS 3 Day service "count" business days only. They do not include weekends or holidays as transit or delivery times.  Although rare, uncontrollable events including weather may affect shipping and delivery times. Medichest is not liable for such events.

How do I use product information and images?

Product descriptions and images presented on the Site are for representational use only and do not constitute or substitute for medical information from your healthcare or medical professional. While every attempt is made at presenting the most current and accurate information, manufacturers frequently change product packaging, sizes, or other elements with no prior notice. Packages, prices, descriptions, sizes, images and other elements of product appearance are therefore subject to change without notice.  If a product size you ordered is unavailable, we will try to alert you of the availability of a larger or smaller size for the exact same product. However, by accepting a different size, you hereby agree to a different price as originally charged. 

What about out of stock items?

If an item you ordered is out of stock, it will be back-ordered automatically. We will send an E-mail advising you of the missing items and to confirm shipment of the balance of your order. While the product(s) remain on backorder, we will not send you reminders or updates. Once the product(s) become available, we will notify you via email that they have been shipped. If you decide not to wait for a backorder, you should advise us via email that you wish to cancel the backorder. If you do not cancel a backorder, then we will ship the product(s) upon availability.

Manufacturers may choose to discontinue a product or products at any time without notification. In this case, your shipping fees will be adjusted according to our published schedule, and the balance of your order shipped.

What is your policy on product substitutions?

MediChest does not substitute brand name products for other brands. However, generic products
products may come from any one of several vendors. When you order generic(s), you are ordering
and will receive the active ingredient in the strength and size indicated on our site from one or more 
of the manufacturers with which we contract, based on availability. No specific manufacturer is 

guaranteed for generic items; nor are specific formulas beyond the active ingredient and strength. 

Generic products meet the U.S. FDA guidelines for "A/B rated" comparisons to those of the Brand 

name products as well as each another.

How do I cancel or make changes to my order?

If you wish to cancel or makes changes to a newly placed order, you should do so within two hours of placement. We may not be able to meet requests made after that time. Please contact Medichest at orders@medichest.com or call customer service directly at 800-714-8875. Emails sent to other email addresses are not valid for cancellation. Once an order has entered processing procedures, it cannot be cancelled or changed.

If you wish to make changes to a back-ordered item or order, please email us at orders@medichest.com and be sure to include your name, the order number and any changes you would like to make. Please be as specific as possible when requesting item changes. We will make ever attempt to accommodate your request. We will update you regarding your request via email or phone as quickly as possible, generally within 2 business day. 

What is your Privacy Policy?

We do not sell, trade, or rent your personal information to others.

How do I track my order?

When you order has been shipped, you will receive an email from UPS or The Postal Service advising you of your tracking number and instructions or links directly to the carrier's tracking sites. You can also track your packages on our site at:  www.medichest.com/tracknumber.htm

Do you offer discounts or special promotions?

Yes! Low Prices. Sales. Coupons. Bonuses. Loyalty Rewards. Friends & Family Discounts. Medichest Dollars. Plus qualified Business to Business Accounts, Orders & Incentives.

Medichest offers a wide variety of ways for you to save. We start by offering the best possible prices. We work on margins much lower than some of our competitors - that's why you don't see "50% or 60% or 70% Off" here: We don't charge that much to begin with, so we can't take it off.   The products we ship are all new and manufacturer original, not knockoffs, remainders or seconds.

We pass manufacturer incentives to you wherever possible - in the form of coupons, bonuses, sales  or  simply lower prices when we are able to negotiate a special price. We don't usually scream about "suggested retail price" versus "your price";  but we do announce special events both on the site and via email.

We also offer special incentives to Friends & Family members, and we reward customer loyalty with earned Medichest dollars, redeemable at Medichest.com. 

To receive discounts and sales, or to join Friends & Family, enter your email address here

Business Accounts

Medichest services all types of businesses, from hospitals and doctors' offices to pro shops and tattoo parlors.  Please note that business orders and accounts do require minimum purchases that are generally much greater in terms of quantity or dollars than most individuals would need. Valid tax IDs and additional information are also required, and special orders, contract orders and business to business orders are not returnable.

For more information about opening an account or to inquire about specific business orders and lead times, please send inquiries to  b2b@medichest.com or call Medichest sales at 203-854-0606.