Return Information

 

Your satisfaction is very important to us.

 We want returns to be as easy as possible. You can return most products in their original condition within 30 days of invoice for full product credit. 

 

There are some requirements and exceptions.

 

·       Returns should be received within 30 days of the invoice date, and should be in original, unopened and unused condition.

·       Return packages should show the RA number (supplied by Medichest via email or phone) on the outside of the package, and should include the original invoice slip.

 

 Certain items and orders are not returnable:

 

·       Items within the Sexual Health & Well-Being categories.

·       Personal-nature health supports and implements including jock straps, pantyhose, and hernia supports.

·       Business to Business Orders, Special Orders or Quantities.*

·       Sterile items, including medical and surgical products.

·       Medical Nutritionals

·       Food, candy and gum.

·       Chemicals

·       Gift Certificates.

 

 To Complete A Return:

 

1)       Email sales@medichest.com. Please include your name, order number and the item(s) you wish to return. You will receive a reply within 2 business days.  You can also call Customer Service directly at 800-714-8875.

2)       Clearly post the RA number (from Medichest) on the outside of your return package and enclose the original invoice slip.

3)       Send your return to:

                                        Effective 5/15/11*

                                        Medichest Inc.

                                        Attn: Returns

                                        8514 McAlpine Park Drive,

                                        #125

                                        Charlotte, NC 28211

 

 

 

Returns are processed and credits issued within 30 to 45 days of receipt by us. Credits apply to products as indicated, and exclude shipping or special services. Credits are applied to the credit card used for the original order. Notices of credits are sent to the email address on record for that order.

 

We recommend that returns be well packaged, and include tracking & delivery confirmation. Medichest cannot issue credits or refunds for undelivered or damaged return packages and items; nor can we track your returned cartons or file claims on your behalf with the shipper.

Please note that restocking fees of up to 40% will apply to: multi-delivery attempt returns, invalid or non-existent RA, and non-existent or incorrect addresses. Credits  do not apply for items or orders returned past 30 days, in damaged condition, or which include nonreturnable items and orders; nor do they apply for refused packages.

 

We are continuously changing and working to improve the ease of our returns system.  Please check back with us frequently for updates.

 

*Business To Business Orders & Non-Returnable or Special Order Quantities: Bulk orders or quantities, special orders and business orders are non-returnable. If your order was placed as a business to business order, or includes a quantity discount, price alteration or other discount or consideration (excluding standard Site sales), that order or product is non-returnable. Where products are listed on the Site individually, orders of more than 24 units are considered Special Orders and are non-returnable. Where products are listed on the Site in case packs, orders of 2 or more cases are considered Special Orders and are non-returnable.