Customer Service

 

 

Privacy Policy, Understanding & Consent

This privacy policy lets you know what information we collect, how we may share that information and your choices regarding the sharing of your information. This policy applies to Medichest.com. By visiting Medichest.com, you are accepting the practices described in this Privacy Notice; last updated April 29, 2016.

Information collected

Non-personal information

Anonymous information is information we collect that is not traceable to any individual person or computer. Medichest utilizes this data to analyze trends and understand customer needs while shopping and interacting on our site so that we can provide a better user shopping and logged-in browsing experience. For example, Medichest may use cookies, web beacons, log files and other technologies to collect information about visitors to our website, and interactions with our online promotions, advertisements and offerings.

Personally identifiable information

Is information we collect that uniquely identifies you, the customer. This information may contain name, shipping address, billing address, email address and phone number, as well as other information you may choose to share while interacting with our site and online shopping services.

Collection

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are no longer anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our fully secure servers.

We may collect and safeguard the following personally identifiable information:

Email address, physical contact information, and shipping, billing and other information you provide to purchase or ship a product or service;

Clicks and page information such as the address (or URL) of the web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site;

Customer service history including dispute resolution, correspondence through our sites, and correspondence sent to us;

Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

When you sign up for account services or order with us, our registration process asks you to provide us with a limited amount of personal information. This information is necessary to process your order and use our web site to access such functions as print order history. Categories of personally identifiable information include: name, address, phone number, e-mail address and billing/shipping information. MEDICHEST DOES NOT STORE, SHARE OR OTHERWISE KEEP RECORDS OF YOUR ACTUAL CREDIT CARD NUMBER(S). CREDIT CARD NUMBERS ARE ENCRYPTED AND CONVERTED TO A TOKEN PRIOR TO THAT INFORMATION REACHING OUR SERVERS.  

We may collect and store the following Non-Personal Information:

Cookies and beacons

Cookies are small files placed on your computer or other devices. Most cookies are session cookies, meaning that they are automatically deleted from your computer/device(s) once you sign out from Medichest.com or close your web browser.

We use cookies to provide features, benefits and services, such as:

  • Allowing you to enter your password less frequently
  • Remembering your preferences
  • Presenting information that's targeted to your interests
  • Measuring the effectiveness of our sites, services, content and advertising
  • Providing other services and features that are available only through the use of cookies

A web beacon is an electronic image placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page to another exclusively to improve our site performance.

Marketing

We don't sell, share or rent your personal information to third parties for their marketing or selling purposes.

Third-party offers: We DO NOT send offers to selected groups of customers on behalf of other businesses. If you order from Medichest, or browse our pages and then receive emails or ads referring to the category or brand you searched for or purchased from us, please note that we do not offer such services and we do not ever share your email address or browsing history with spammers or similar unwanted annoyances. Your browser may detect search entries and share that information, but Medichest does not.  

Third-party advertisements: Medichest may use third-party advertising networks to serve advertisements on our website. However, we DO NOT use tracking cookies related to these advertisements or by these advertising networks as they relate to you, our customer.

Other ways we may use or disclose information

Our primary purpose in collecting personal information is to provide you with a safe, efficient and customized shopping experience.

Disclosures: Where and only when required by law we will disclose or share information which may relate to you and only under Court Order. 

Protection of Medichest and Others: We release account and other personal information when we believe release is appropriate to comply with laws; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of this website or Medichest.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, credit risk reduction and the safety of all persons.

Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that Medichest or substantially all of its assets are acquired, customer information will be one of the transferred assets and is permissible under law.

Does Medichest collect information from children?

It is our intent not to sell to persons under the age of 18, and it is our policy not to do so. We sell children's products for purchase by adults. If you are under 18, you may use this website only with involvement of a parent, guardian or other Court Approved and Sanctioned Legal Custodian. 

How secure is the information I provide?

Medichest is committed to securing your personal information. We use technology that is designed for use with secure web servers. Ordering and personal information resides in a database behind a series of firewalls where it cannot be accessed without proper authorization. Secure Sockets Layer ("SSL") technology encrypts your personal information as well as your order history as it is transmitted over the Internet. You maintain the security of your personal information by keeping your user name, password and other personal information confidential. Medichest customer service representatives will never request your password. However, customer service representives may request a credit/debit card number if you are placing a telephone order. We encourage all customers to order via the safety of our website for maximum security of your information.

We verbally reveal only the last four digits of your credit card number when confirming a telephone order. We do not reapeat an entire card number over the telephone.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off from Medichest when finished using any shared computer or device.

Actions you can take

We recommend that you take the following precautions to safeguard your data:

Use a complex password with unique numbers, letters and or special characters that only you know, and do not disclose your Medichest password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately change your password.

Keep your computer software up to date with the latest browser and anti-virus security software.

Be aware of increasingly common email scams that may use your email address to contact you and ask for personal or sensitive information. Always be cautious when opening links or attachments from unsolicited third parties. Also know that Medichest will not send you emails asking for your credit card number, social security number or other personally identifiable information ever. So if ever asked for this information, you can be confident it is not from Medichest or our agents, employees or other members of our Team.

You may choose to stop receiving e-mail and mobile marketing communications by changing your preferences online. If you do not have an online account, you may click Unsubscribe from the bottom of ALL Medichest emails. To request to unsubscribe by email, simply email us at sales@medichest.com, or use the Contact Us form found on our site.

Some web browsers incorporate a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. Please note that Medichest.com does not interpret or respond to "Do Not Track" signals. However, you may set your Web browser to not accept new cookies or web beacons, be notified when you receive a new cookie or disable cookies altogether. Please note that without enabling these features, your experience on Medichest.com will not be typical and that certain functions such as searching may be distorted, and you will not be able to take full advantage of our website features. Please see the Help section of your browser for instructions on managing security preferences.

When might this privacy policy change?

As our business changes, we will continue to implement new technologies and improve the services and features we provide. This privacy policy and the Terms of Use will be updated to reflect these changes. The use of information that we gather now is subject to the privacy policy in effect at the time of use. If there are changes or additions to this privacy policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have.

It is your responsibility to review our Privacy Policy and Terms of Use for changes.

How to contact us

If you have questions about our Privacy Policy, contact us by:

Phone:

1-800-714-8875

E-mail: 

legal@medichest.com

Mail:

Medichest, Inc. 

Attn: Privacy Compliance Office

8514 McAlpine Park Drive, # 195

Charlotte, NC 28211